Government organizations and healthcare facilities across the world are using corporate telephony solutions to save time and increase productivity. The increasing use of such solutions can be credited to the surging demand for unified communication systems, real-time communication, enhanced user experience, lower operating costs, and better productivity. Unified communication systems offer increased flexibility and mobility with lower costs to government organizations and healthcare facilities. These systems also act as auto attendants for incoming calls and offer emergency services.
Owing to the multiple advantages of corporate telephony technologies, several organizations in the private and public sectors are heavily investing in the development of these technologies. This will, therefore, fuel the corporate telephony market growth during 2021–2030. Several organizations seek a well-coordinated and streamlined communication infrastructure, which is diverting their attention toward corporate telephony solutions. Thus, the surging investments being made by information technology (IT) organizations in such solutions will fuel the demand for corporate telephony solutions.
In recent years, companies such as Cisco Systems Inc., NEC Corporation, and Microsoft Corporation have started investing in internet of things (IoT)-based products and applications, as IoT helps in improving communication. IoT helps in enhancing mobility and enabling the access of data virtually, from any location, by allowing the exchange of information among different departments over a wireless network, thereby, resulting in better work scheduling and improved communication. The increasing number of IoT-supported corporate telephony solutions will help the solution providers reach out to more customers.
In recent years, International Business Machines Corporation (IBM), Avaya Inc., Atos SE, Siemens Aktiengesellschaft, Huawei Technologies Co. Ltd., Mitel Networks Corp., and Interactive Intelligence Group Inc. have focused on launching new products to attract more customers. For instance, in March 2021, Avaya Inc. introduced two new video devices—Avaya Huddle Camera HC010 and Avaya Vantage K155 with built-in Alexa, through the Avaya Inc. device as a service (DaaS) offering. A certain amount of monthly fee needs to be paid for using both these devices.
Corporate telephony technologies, such as wireless private branch exchange, internet protocol-private branch exchange (IP-PBX), and key telephone systems, offered by the aforementioned companies are primarily used in the IT industry. Such technologies assist in maintaining a smooth workflow in the sector by offering an efficient flow of communication. Apart from the IT sector, the manufacturing, retail, government, healthcare, and banking, financial services, and insurance (BFSI) industries also use corporate telephony solutions to improve their operations.
According to P&S Intelligence, North America dominated the corporate telephony market in the recent past. This can be primarily ascribed to the presence of numerous solution providers, such as Interactive Intelligence Group Inc. and Cisco Systems Inc., in the region. Moreover, the rising adoption of conference calling and desk-to-desk calling and mounting investments by IT and BFSI organizations in corporate telephony will boost the adoption of such solutions in the region in the coming years. Additionally, the strong presence of end-users in the region will also fuel the usage of such solutions in the foreseeable future.
Thus, the escalating focus of government organizations, healthcare facilities, and IT companies on improving their communication and enhancing their productivity will augment the need for corporate telephony solutions in the coming years.