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ServiceNow Certified Implementation Specialist – IT Service Management Sample Questions (Q196-Q201):
NEW QUESTION # 196
User Criteria is used to determine who may order Items in a Service Catalog Category.
- A. True
- B. False
Answer: A
Explanation:
Explanation
User Criteria determine who may request items in a Service Catalog Category or who may request individual Catalog Items. User Criteria sets filters and conditions for access based on attributes associated with a user record, such as Department, location, Company, Manager, etc.
NEW QUESTION # 197
Which of the following statements is true regarding attaching workflows to requests?
- A. A workflow can be attached to requests but it is not mandatory.
- B. One or more workflows can be attached to a request.
- C. A workflow must be attached to requests.
- D. It is not possible to attach workflows to requests.
Answer: C
NEW QUESTION # 198
What can you do to show the “No cart” option in catalog item form?
- A. Select “Other” from the “Cart Layout” drop down list.
- B. Uncheck the “Use cart layout” checkbox.
- C. Check the “Use cart layout” check box.
- D. Open the catalog item using the “Admin View”.
Answer: B
NEW QUESTION # 199
Which of the following is NOT a consideration when determining the need for multiple service catalogs?
- A. Size of the company
- B. Services and Types of Service
- C. Delegation of Catalog Administration
- D. Audience
Answer: A
NEW QUESTION # 200
The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be “No” and will change to “Yes” if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?
- A. Configure Current Customer as a text field and use an approval process to recalculate its value.
- B. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won.
- C. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won.
- D. Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won.
Answer: C
NEW QUESTION # 201
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