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NEW QUESTION 36
Which describes the value driven approach to service design?
- A. Designing just enough features to satisfy early customers, and providing feedback for future development
- B. A process improvement philosophy that prioritizes flow efficiency over resource efficiency
- C. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation
- D. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders
Answer: D
NEW QUESTION 37
Which is a purpose of the customer journey?
- A. To maximize the number of contacts with the customer in order to enhance the service
- B. To maximize the co-creation of value from both an outcome and experience perspective
- C. To understand the service consumer resources required to deliver the service
- D. To understand the interactions between the user and the service provider
Answer: D
NEW QUESTION 38
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
- A. Keep it simple and practical
- B. Progress iteratively with feedback
- C. Start where you are
- D. Focus on value
Answer: C
NEW QUESTION 39
An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?
- A. Service integration and management
- B. An information model
- C. Machine learning
- D. Swarming
Answer: D
NEW QUESTION 40
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