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Latest CIS-CSM Dumps Files | Exam Dumps CIS-CSM Zip

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Exam Dumps CIS-CSM Zip – CIS-CSM Test Pattern

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ServiceNow Certified Implementation Specialist – Customer Service Management Exam Sample Questions (Q83-Q88):

NEW QUESTION # 83
Which of the following are channels? (Choose two.)

  • A. Article
  • B. Web
  • C. Contacts
  • D. Chat

Answer: B,D

NEW QUESTION # 84
Partner admin contacts have access to the data of both their partner accounts and customer accounts.

  • A. True
  • B. False

Answer: A

Explanation:
Reference:
customer-service-management/reference/r_RolesInstalledWithCustomerService.html

NEW QUESTION # 85
Which of the following is a condition for matching rules?

  • A. Agent domain
  • B. Assignment
  • C. Switching
  • D. Specific case attributes

Answer: B

NEW QUESTION # 86
Which are the key self-service functions of the Customer Support Portal? (Choose three.)

  • A. Service Catalog
  • B. Community
  • C. Knowledge Base
  • D. Open An Incident

Answer: A,B,C

Explanation:
Reference:
playbook/self-service-improvement.pdf

NEW QUESTION # 87
Entitlements specify the level of service provided to customers.

  • A. True
  • B. False

Answer: A

NEW QUESTION # 88
……

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