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Salesforce Field-Service-Consultant Certification Sample Questions

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Salesforce Certified Field Service Consultant exam validates an individual’s knowledge and expertise in implementing Salesforce Field Service solutions. Salesforce Certified Field Service Consultant certification is ideal for professionals who are involved in designing and deploying field service solutions for their organizations. Field-Service-Consultant exam measures the individual’s ability to create and manage work orders, manage service territories, optimize scheduling, and ensure customer satisfaction.

Salesforce Certified Field Service Consultant Sample Questions (Q134-Q139):

NEW QUESTION # 134
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

  • A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
  • B. Assign Contractor 1 as a Preferred Resource.
  • C. Assign Contractor 2 as an excluded Resource.
  • D. Assign Contractor 1 and 2 different capacities for repair work.

Answer: A

NEW QUESTION # 135
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

  • A. Modify the user’s Profile.
  • B. Assign a Field Service Mobile License to the user.
  • C. Modify the user record.
  • D. Update Public Group membership.

Answer: B

Explanation:
A Field Service Mobile License is required to access the Salesforce Field Service mobile app. Modifying the user’s Profile or updating Public Group membership will not help with this requirement as they are not related to accessing the app. Modifying the user record will also not help as it does not provide access to the mobile app.

NEW QUESTION # 136
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?

  • A. Define a generation horizon of 20,160 minutes.
  • B. Define a generation timeframe of 14 days.
  • C. Define a generation horizon of 14 days.
  • D. Configure Auto-generate Work Orders to True.

Answer: C

NEW QUESTION # 137
Northern Trail Outfitters wants to send an email to website visitors who add items to their cart but fail to make a purchase. The email will Include a list of products they added to their shopping cart.
* A sendable data extension contains the contact information and a session ID field for each subscriber who has abandoned their cart.
* A second data extension contains a corresponding session ID field and product data for each abandoned cart item, including product SKU, product name, quantity, price, and image URL Which feature should be used to display the list of products for each subscriber in this email?

  • A. Enhanced Dynamic Content Block
  • B. Dynamic Content Block
  • C. Lookup AMPscript function
  • D. LookupRows AMPscript function

Answer: D

NEW QUESTION # 138
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?

  • A. Create a new Service Appointment with a different Crew.
  • B. Update the Service Crew on the Service Appointment’s Work Type.
  • C. Edit the Service Appointment and add a neew Service Resource.
  • D. Use the Crew Management tool to add Service Resources to the Crew.

Answer: D

NEW QUESTION # 139
……

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