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NEW QUESTION 48
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.
- A. Field definitions are not relevant.
- B. There is a template available for each object that allows tool-supported migration.
- C. Data can be loaded only once.
- D. The template structure is predefined and cannot be changed.
Answer: B
NEW QUESTION 49
Which item can be assigned to organizational structures, team assignments and workflow rules?
- A. Business user
- B. Employee
- C. Service agent
- D. Business role
Answer: B
NEW QUESTION 50
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?
- A. Workflow rule
- B. Activity list
- C. Activity planner
- D. Visit planner
Answer: A
NEW QUESTION 51
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?
- A. Work distribution
- B. Service Level Agreement
- C. Social channel setup
- D. Knowledge base integration
Answer: A
NEW QUESTION 52
……
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